||Presentation Skills Training
||Customer Service Training
When first taking the Dale Carnegie's class I was a little skeptical, with not knowing what to expect. I was so sure I knew everything there is to know about managing my department in the Bakery.
I was having a hard time dealing with difficult personalities as we all do at times in our daily jobs. By applying the Dale Carnegie's principles, I was able to work and have interactions with difficult situations with my employees throughout the department with ease. I've built strong relationships with my employees and I've also increased productivity.
For my project, I started a board and hung in the department for all to see that said "for any improvements please post your requests here." Within weeks my team were taking the initiative in completing the job tasks themselves. We are continuing this process and now are putting stars next to the finished job improvements. This process has brought our department closer together and we are able to communicate more freely and openly.
Before this program I was reserved. Now I'm more confident and approachable. I interact more and am friendlier. The Dale Carnegie class was very beneficial and has helped my relationships at work and throughout my life tremendously.
I will continue using the Dale Carnegie principles, as to me it made my life a little easier." Cindy Corfield, Wegmans
When I started the Dale Carnegie program I was eager to improve my communication skills and reduce stress. During the 8 week program I was able to breakthrough in these areas that were affecting my professional life. It was such a nice experience; they have great instructors that provide you powerful tools that will ensure success in your career and personal life." Vanessa Ramirez, Supervising Engineer Space & Defense Group Anaren, Inc.
"The principles of Dale Carnegie have changed my life – my life at home and my life at work – especially in the way I approach difficult situations and challenging people. By applying the principles I have learned, my stress level has plummeted! Invest in this class – your return is priceless!" West Taft Family Medical Care Employee
Our Elite Instructors
Our instructors belong to one of the most elite training groups in the world. We strive for the ultimate in continuous quality. Locally our instructional team ranks two points higher in client reviews than Dale Carnegie instructors world-wide.
All trainers are certified through Dale Carnegie Training and must complete more than 500 hours of training prior to teaching any program on behalf of Dale Carnegie.
Regionally, instructor qualifications include: a minimum of a Bachelor's Degree, minimum five years business experience, minimum five year management/leadership experience. Trainer development is ongoing and re-certification is required annually.
To become a member of our team contact us at 315.457.1300 or email DCCNY@dalecarnegie.com.